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The dimensions of digital accessibility program maturity are like threads that weave together into a successful, sustainable accessibility program. Digital accessibility intersects with many facets of the university and encompasses more than just meeting technical standards. The Texas A&M Engineering Experiment Station (TEES) Digital Accessibility Officer manages accessibility initiatives related to:

  1. Governance and compliance (policies, procedures, and standards)
  2. Internal and external communication channels (intranet, internet, social media)
  3. Procurement (VPATS/ACRs, PDAA, VASDIR, exceptions, exemptions)
  4. Product Development Lifecycle (planning, content, design, development)
  5. Testing and validation (test sets, compliancy plans, audits, remediation)
  6. Reporting (IRDR, surveys, metrics)
  7. Training and Learning Resources (knowledge and skills transfer)
  8. Culture and Support (Job duties, design systems, writing and style guides)

Levels for Each Dimension

Each of these areas includes a set of proof points to determine program maturity. Maturity is measured by meeting defined outcomes. Stage advancement is achieved by meeting all dimensions of a lower level. Levels are defined as:

  • Level 1 – Initial/Identified (new, ad-hoc, uncontrolled, inconsistent)
  • Level 2 – Launch/Repeatable (create consistency, improve performance)
  • Level 3 – Defined/Documented (adoption, well-defined, procedures)
  • Level 4 – Managed/Integrated (metrics inform decisions, considered from the beginning)
  • Level 5 – Optimized/Evaluated (innovative, cross-culture, inclusive)